We are looking for a highly motivated and customer-focused Technical Support Engineer to join our Business Unit team in the United States.
In this role, you will support a wide range of B2B and B2G customers across the insurance, commercial, governmental, and supply chain sectors. You will serve as a key technical point of contact, responsible for maintaining high customer satisfaction, meeting SLA commitments, and driving complex technical investigations through resolution.
You will work closely with customers, Product, R&D, and Customer Success teams to troubleshoot issues, provide tailored solutions, and improve the overall customer support experience.
Responsibilities
Handle customer tickets at all complexity levels - from routine data inquiries to complex compliance and technical investigations - with full ownership from first response to closure.
Collaborate closely with R&D, Product Management, Customer Success, and Operations teams
Monitor and maintain SLA commitments for enterprise customers
Analyze customer environments, product behavior, APIs, and data flows to identify issues
Contribute to process improvements and operational excellence initiatives
Support customer onboarding, training sessions, and project-related activities when needed
Numbers & Facts
Location
Washington, DC
Skills
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Business-to-Business (B2B)unmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Insuranceunmatched
Onboardingunmatched
Operational Improvementunmatched
Process Improvementunmatched
Product Managementunmatched
Research & Development (R&D)unmatched
Service Level Agreement (SLA)unmatched
Supply Chainunmatched
Technical Supportunmatched
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