Technical Support Engineering - Cleared Contractor - L2

LanceSoft Inc

Herndon, VA

JOB DETAILS
JOB TYPE
Contractor
SKILLS
Acceptance Testing, BGP, Cisco Network Systems, Establish Priorities, Ethernet, Formal Verification, Groundskeeping, IP (Internet Protocol), Identify Issues, Juniper Networks Product Family, Leadership, MPLS (Multi-Protocol Label Switching), Network Architecture/Engineering, Network Operations Center, On Site Support, Performance Analysis, Preventative Maintenance, Product Testing, Progress Reports, Project Tracking, Rapid Application Development (RAD), Service Delivery, Status Reports, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Technical Writing, Telecommunications, Testing, Trouble Tickets, Wide Area Network (WAN)
LOCATION
Herndon, VA
POSTED
6 days ago
Job Title: Network Engineer Job Location: Herndon,VA Duration: 12 months Job Description: • Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary. • Determines the criticality of all open “Field Actions” and prioritizes and schedules field technicians for preventive and corrective maintenances at radio sites and Service Delivery Points (SDPs). • Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests. • Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis. • Creates monthly system performance reports to support program meetings. • Supports system troubleshooting activities. • Works with other members of the team to generate creative and innovative solutions to issues. • Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems. • Documents test results and provide test progress and reports that will be used in assessing progress. • Supports Trouble Ticket System customization projects. • Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays. Basic Qualifications (Required Skills / Experience): Bachelor’s Degree and minimum 4 years of prior relevant experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior related experience Previous Telecommunications, testing/troubleshooting and validation of service activations 2 years of prior WAN Telecommunications networks Experience with Ethernet and IP Experience coordinating maitenance request activities Experience with leading network vendors such as Cisco, Juniper, Ciena, RAD. Knowledge of data protocols that include TCP/IP, BGP, MPLS Previous technical writing background/skills in order to Execute and document formal acceptance testing of FTI products and services per program requirements

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/