Technical Support

Job Overview

The Technical Support Specialist provides endpoint and technical support for laptops, tablets, mobile devices, and enterprise applications. This role supports Microsoft technologies and endpoint management tools while troubleshooting hardware and software issues, automating processes, and helping maintain secure, reliable end-user environments.

Key Responsibilities

• Provide client endpoint support for laptops, tablets, and mobile phones.
• Troubleshoot and maintain desktop, laptop, and mobile device hardware and software.
• Create PowerShell scripts for reporting and automation.
• Provide Microsoft Teams support, including video, meetings, and collaboration functionality.
• Support Microsoft Office 365 productivity applications.
• Utilize SCCM, Intune, and Active Directory Group Policies to keep devices updated, distribute software, and apply endpoint security controls.
• Provide technical support and troubleshooting for enterprise end-user devices and applications.

Required Qualifications

• 1–2 years of experience troubleshooting and maintaining technical support, endpoint device support, and management.
• 1+ year of experience providing client endpoint support for laptops, tablets, and mobile phones.
• 1+ year of experience creating PowerShell scripts for reporting and automation.
• 1+ year of experience supporting Microsoft Teams, including video, meetings, and collaboration.
• 1+ year of experience supporting Microsoft Office 365 productivity applications.
• 1+ year of experience troubleshooting desktop, laptop, and mobile device hardware and software issues.
• 1+ year of experience utilizing SCCM, Intune, and Active Directory Group Policies to keep devices updated, distribute software, and apply controls to maintain endpoint security.
• 1+ year of experience composing clear, well-formatted technical documentation for end users and technical support teams.
• 1+ year of experience providing Microsoft Windows OS support in an enterprise environment.
• 1+ year of experience with SCCM and MDM to manage Windows, iOS, and Android end-user devices.

Preferred Qualifications

• 1+ year of experience with Active Directory, including Groups, Users, and Group Policy Management.
• 1+ year of experience installing, configuring, and supporting applications on mobile phones in an enterprise environment.
• 1+ year of experience supporting Microsoft Teams issues, including conference room setup and support.
• 1+ year of experience supporting mobile users, laptops, tablets, and smartphones.
• 1+ year of experience troubleshooting web browser application issues.
• 1+ year of scripting experience with VBScript and PowerShell.
• 1+ year of experience actively generating process improvements, supporting and driving change, and addressing difficult circumstances creatively.
• 1+ year of demonstrated customer focus, including building strong customer relationships and providing timely, courteous technical support.
• 1+ year of strong analytical and problem-solving skills, including the ability to clearly communicate, evaluate information, make decisions, anticipate obstacles, and develop plans to resolve them.
• Strong team-player skills, including collaborating with others to solve problems and actively incorporating input from various sources.
• 1+ year of demonstrated understanding of and interest in current and emerging technologies through training, job experience, and/or industry activities.