Technical Support Lead

1. Integration and Management:
   • Integration of IT and OT systems to ensure seamless operation and data flow.
   • Support the IT/OT infrastructure, including networks, servers, and industrial control systems.
   • Ensure the security and reliability of both IT and OT systems.
2. Support and Troubleshooting:
   • Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.
   • Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
   • Coordinate with vendors and service providers for maintenance and support.
3. Continuous Improvement:

• Implement best practices for IT/OT integration and management.
• Drive continuous improvement initiatives to enhance system performance and efficiency.
• Stay updated with the latest technologies and trends in IT and OT

Qualifications:

1. Education:
   • A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.
2. Skills and Experience:
   • Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.
   • Proficiency in programming languages, databases, and software development concepts.
   • Experience in defining MES solution architectures and develops detailed design specifications.
   • Experience with cybersecurity practices and protocols for both IT and OT environments.
   • Excellent problem-solving and troubleshooting skills.
   • Strong communication and leadership abilities to manage cross-functional teams.