Technical Support - M365

Certification: Office 365 Cert (Highly Preferred)

Notes: Remote, Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if needed

·        Must be physically located within a 30-minute radius of Boston, MA.

·        Must have a reliable home internet connection and a dedicated quiet workspace.

·        While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.

Key Responsibilities

·        End-User Support & Helpdesk

·        Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).

·        Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.

·        Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.

·        Junior Systems Administration & M365

·        Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.

·        Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.

·        Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.

·        Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).

Requirements