Technical Support Manager

Technical Support Manager

Location: Mt. Crawford, VADepartment: Technical SupportReports To: VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!

Key Responsibilities

Lead and support the Technical Support team, ensuring timely and high-quality customer assistance. Provide direct technical support for PMI products, software, and field applications. Act as the primary liaison between customers, Engineering, and Software Development. Document, track, and analyze technical issues and recurring problems. Contribute to testing and feedback during product development and updates. Create and maintain internal technical documentation and knowledge base content. Identify process improvements to enhance efficiency and customer satisfaction. Occasional overnight travel may be required.

What We're Looking For

Strong PC troubleshooting skills, including driver, communication, and security issues. Proven experience in customer technical support or IT systems support. Excellent problem-solving and communication skills. Networking skills Technical writing or documentation experience a plus. Technical college degree preferred Electrical background or experience with electric utilities is a plus but not required.

Benefits

Medical, Dental, and Vision Insurance Health Savings Account (HSA) Supplemental Insurance Options Company-paid Life Insurance Paid Time Off (PTO) 401(k) with Company Match Education Reimbursement 529 College Savings Contribution Matching

About Power Monitors, Inc. Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.