Job Description
PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.
You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.
Numbers & Facts
| Location | Salt Lake City, UT |
| Industry | Printing and Publishing |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1914 |
| Website | http://www.bradycorp.com/ |
About Company
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of August 1, 2015, employed approximately 6,400 people in its worldwide businesses. Brady’s fiscal 2015 sales were approximately $1.17 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com
Skills
- Customer Experienceunmatched
- Customer Service Managementunmatched
- Hardware Administrationunmatched
- Hardware Repairunmatched
- Leadershipunmatched
- Maintenance Servicesunmatched
- Mentoringunmatched
- Operational Supportunmatched
- Organizational Development/Managementunmatched
- Post-Salesunmatched
- Printersunmatched
- Process Managementunmatched
- Service Deliveryunmatched
- Software Administrationunmatched
- Standard Operating Procedures (SOP)unmatched
- Strategic Planningunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
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