Technical Support Manager
Seeking an experienced operations-focused leader to oversee a small technical support and field service team. This role is more focused on managing people, customer relationships, service delivery, and day-to-day operations with hands-on troubleshooting.
Key Responsibilities:
Lead and support a team of 3 technicians
Manage scheduling, field service coordination, and on-call coverage
Handle customer escalations and maintain strong client relationships
Coordinate with vendors and third-party service providers
Oversee inventory, equipment replacements, service agreements, and operational processes
Monitor team performance and drive continuous improvement initiatives
Qualifications:
35+ years of experience in technical support, field service, service operations, or related environments
2+ years of leadership, supervisory, or team management experience
Strong customer service, communication, and conflict resolution skills
Experience managing multiple priorities in a fast-paced environment
Background in hardware support, field service, printing, manufacturing, or similar industries is a plus
Ideal backgrounds include Service Operations Management, Technical Support Leadership, Field Service Management, IT Project Coordination, Customer Success Management, or Help Desk Leadership.
This is a great opportunity for someone who enjoys leading teams, managing customer relationships, coordinating field operations, and ensuring exceptional service delivery.
HOUIT41