Technical Support

Technical Support needs 1+ years experience

Technical Support requires:

• 8:00 AM Midnight (M-F)
• 9:00 AM 10 PM (SAT)
• 10:00am 7:00pm (SUN)
• Remote local
• Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.
• Weeks are structured Sunday Saturday.
• 2 weeks of training, in person
• 10 Megs download and 1 Meg upload
• Requires 1 hour within site
• Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
• Basic Hardware and software application trouble shooting skills

Technical Support duties:

• Ø Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Ø Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.
• Ø Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
• Ø Uses courteous and professional language.
• Ø Works effectively in a team environment.
• Ø Creates a win-win resolution to problems.