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Technical Support Professional - Ceph Storage

IBM

Bellevue, WA

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JOB DETAILS
SKILLS
Administrative Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Debugging Skills, IBM Product Family, Linux Administration, Open Source, Product Documentation, Product Support, Project/Program Management, Resolve Customer Issues, Sales Management, Storage Software, Technical Leadership, Technical Strategy, Technical Support, Use Cases
LOCATION
Bellevue, WA
POSTED
28 days ago
**Introduction** The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system administration and Opensource Ceph. In this role, you will be focused on a small subset of Ceph customers and will be responsible for delivering an outstanding customer support experience for these customers. You will be supporting these customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. You will grow to know the customers and their specific workloads and environments to ensure a white glove experience for these customers. **Your role and responsibilities** As a Technical Support Professional specializing in Ceph Storage, you will provide services to clients in support of the Ceph Storage software solutions. In the Technical Account Manager (TAM) role you will fulfill the following: -Technical advisor for the customer that need help planning and deploying IBM Software successfully. TAM's serve as a consistent single point of contact for the customer as their technology needs evolve. -TAM's partner with the customer to resolve potential problems before they occur, minimizing disruption and freeing the customer to focus on their key business challenges. TAMs help guide and advise technology strategy, mobilizing an extended team that will help the customer get the most out of their IBM products and solutions. **Required technical and professional expertise** * A background with Linux system administration through the CLI with at least 3 years experience. * A background is software defined storage with at least 2 years experience. * A background in the Opensource Ceph project with at least 2 years experience in administration and debugging issues. **Preferred technical and professional experience** * A background with Linux system administration through the CLI with at least 5 years experience. * A background is software defined storage with at least 3 years experience. * A background in the Opensource Ceph project with at least 3 years experience in administration and debugging issues. * Experience in handling customer escalations and managing customer issues. * Experience in project management IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the Company

I

IBM

At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.

Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1911
WEBSITE
http://www-03.ibm.com/employment/us/

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