Technical Support & Radio Repair Technician

Principal Duties and Responsibilities

• Executes test plans for various technologies, including RF and radio communications, and provides feedback to customers on outcomes or issues.

• Makes recommendations for modifications to plans.

• Provides dedicated technical support and troubleshooting for radio equipment, taking proactive measures to prevent recurring issues.

• Diagnoses hardware and software faults in two-way radios and executes necessary repairs.

• Performs set-up of specialized test equipment, as well as loading and running programs or builds. Provides input on equipment selection.

• Performs calibration, maintenance, and upgrades of test equipment and tools according to standards and procedures.

• Identifies issues with both test equipment and radio hardware, and performs moderately complex repairs.

• Tests and debugs circuit boards and computer software.

• Executes test methodologies for various technologies, following and adapting established procedures as needed, and documents results.

• Debugs and troubleshoots moderately complex testing issues or failures and recommends root causes and solutions.

• Conducts advanced analyses and gathers information to identify where an issue has occurred and makes recommendations for how to address the issue.

• Collaborates with individuals inside own team and with other teams to complete project work.

• Communicates with team lead to provide status and information about impending obstacles and recommends solutions.

• Manages individual project priorities, deadlines, and deliverables with guidance.

• Adapts to significant changes and setbacks in order to manage pressure and meet deadlines.

• Conducts quality assurance checks on all repaired and tested two-way radios prior to final approval.

• Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

• Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.

• Some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

• Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.

• Responsible for executing test methodologies for various technologies, with a strong focus on two-way radios and RF test equipment.

• This role involves following, adapting, and helping to define established procedures as needed.

• The technician will deliver technical support for hardware and software systems, debug and troubleshoot issues or failures, perform hands-on radio repairs, report results, and recommend root causes and solutions.

• Additional responsibilities include the set-up, maintenance, and repair of specialized test equipment, as well as providing input on equipment selection.

• Rapid Troubleshooting & Repair: Track, diagnosing and fixing hardware and software faults in two-way radios and test equipment to minimize operational downtime.

• Reliable Testing & Data Tracking: Effectively executing established test methodologies for RF technologies and accurately documenting the results and metrics using Excel.

• Immediate Quality Assurance: Performing rigorous quality control checks on tested and repaired radios to ensure they meet strict performance standards before deployment.

• Adaptable team player capable of working effectively both independently and collaboratively.

Qualifications

• High School Diploma or equivalent required

• Preferred: Associate's degree in Computer Science, Engineering, or a related field.

• 1-3+ years of testing, QC, measurement, technical support, or related work experience.

• Possess good verbal and written English communication abilities, general PC proficiency, and the capability to read and easily understand technical specifications.

• A unique combination of strong knowledge in two-way radios and RF communications is essential, alongside solid computer and networking skills.

• A strong, demonstrated understanding of two-way radios and RF (Radio Frequency) communications.

• Capability to read, interpret, and easily understand technical specifications and testing procedures.

• Experience in Microsoft Excel spreadsheets (for data tracking, reporting, and analysis).

• Solid general computer/PC operating knowledge and basic networking skills.

• 1 to 3+ years of electronics, semiconductor, RF testing, radio repair, or related work experience.

• Basic coding skills, excel functions is a plus

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities