Job Description
Job Skills:
- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters
- Performs other duties and tasks as assigned by the Team Lead
Job Qualifications:
- 1-3 years Customer Service and/or Technical Support experience
- High School Diploma (or equivalent) and willingness to learn through on the job training
- Experience using or supporting Microsoft Windows and PC hardware
- Demonstrates strong verbal, written, and listening skills
- Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
- Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
Numbers & Facts
| Location | San Diego, California (Remote) |
Skills
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Metricsunmatched
Microsoft Windows Operating Systemunmatched
PC Hardwareunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Writing Skillsunmatched
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