Job Description
Vantage LED is mid-sized LED-manufacturing Company. Vantage LED is seeking a Customer Service Representative for their Corona, California location.
We are looking for a Customer Service Representative to provide customer support as well as technical support for our LED displays. The successful candidate will have previous experience in the following area:
Receiving and helping all incoming support phone calls and resolving them completely.
Job Responsibilities
Duties:
Answering incoming customer service calls in a timely manner.
Respond to email and phone messages to resolve and, complete cases.
Software training of proprietary LED control software to customers.
Use of remote-control utilities to troubleshoot end-user desktop issues related to sign software.
Proficient on Microsoft operating systems up to Windows 10 and some android is preferred.
Analyze, resolve and document support issues effectively.
Numbers & Facts
| Location | Corona, CA |
| Job Type | Full-time |
| Salary | $18–$22 Per Hour |
| Company Size | 51 - 200 |
| Year Founded | 2003 |
| Headquarters | Corona, CA, US |
| Website | https://vantageled.com |
Qualifications
- Good communication, listening and customer support.
- Excellent problem solving and troubleshooting abilities.
- Familiarity with TCP/IP and networking
- Understanding of VPN, Active Directory and Remote Tools
- Excellent client relationship management
- Excellent verbal and written communication
- Reliable transportation
- Valid California drivers license
- Ability to learn quickly
Benefits
Paid Time-Off, 401K Match, Paid Sick Days, Medical, Dental, Vision
About Company
Vantage LED is an ESOP (Employee Stock Ownership Program) Company. Vantage offers you the opportunity to start your journey to company ownership.
Vantage also offers a great comprehensive and competitive benefits package including medical, vision, dental and a fantastic 401K match program.
So come be a part of an amazing team at Vantage LED!!
Vantage LED is an Equal Opportunity Employer. To learn more about Vantage LED please visit us at www.VantageLED.com
Skills
- Call Centers
- Telephone Skills
- Technical Support
- Conflict Resolution
Skills
- Customer Support/Serviceunmatched
- Manufacturingunmatched
- Technical Supportunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder