Technical Support Representative Jobs in USA, RI, Smithfield | Rose International Job
Rose International
Smithfield, RI
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JOB DETAILS
SALARY
$17–$17 Per Hour
JOB TYPE
Temporary
LOCATION
Smithfield, RI
POSTED
5 days ago
Required Education:High School Diploma or EquivalentRequired Qualifications/Skills/Experience:A minimum of 1 year of relevant work experience is needed in tech support, basic troubleshooting, etcPossess basic troubleshooting and problem-solving skillsPreferred Qualifications/Skills/Experience:IT hardware installation experience preferred but not requiredWorking knowledge of Microsoft Outlook, Word, and Excel preferred[Technical Support Representative] Overview:This job is a temporary job as a contingent workerThis is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site, implementing the hardware.This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)Calls will be received through a queue, and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel etcYou will be provided all required training and a handbook for each project as well as necessary application/systems access.Job Duties:This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)Calls will be received through a queue, and outbound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc.You will be provided all required training and a handbook for each project, as well as necessary application/systems access.Provide on-site field technicians with first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.