Technical Support Representative

Summary:

• Work Mode: 100% remote

Responsibilities:

• Provide a high level of technical support and assistance for company customers and consultants using in-depth knowledge of technical customer service.
• Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information.
• Test and identify defects by documenting in the tracking system for the attention of the development team.
• Liaise with internal escalation, development, and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus.
• Implement and support various advanced features and integrations of the Health, Pharmacy & Health Technology application suites to ensure high availability of data and backend processes.
• Write SQL queries using database understanding to aid in troubleshooting of application and data requests.
• Troubleshoot application, interface, and data-related issues. Modify site configurations based on best practices and data analysis.

Requirements:

• BS/BA Degree or equivalent.
• 5 years’ experience in a B2B technical customer service or implementation role.
• In-depth knowledge of, or experience with, cloud computing platforms such as Azure, Google Cloud, and AWS.
• In-depth knowledge of database technologies such as Microsoft SQL Server and Oracle.
• Strong SQL query skills; ability to write and modify SQL independently.
• Experience working in a customer-facing role required.

Preferred Skills:

• Personal and consultative approach.
• Experience working in a production support environment.
• Excellent problem-solving skills.
• Experience working with healthcare software preferred.
• Familiarity with healthcare industry regulations and standards preferred.
• Very strong interpersonal and organizational skills.
• Self-starter; able to work with minimal supervision.
• Open to constructive feedback.
• Collaborative approach.