Technical Support Representative- PHX

Job#: 3035345

Job Description:

Technical Support Representative- PHX

Location: Scottsdale, Arizona (Partial Remote)

Employment Type: Contract to Perm

Role Overview

The Technical Support Representative provides first class technical support to customers through multiple communication channels, including email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. The role is hybrid, requiring work onsite four days a week, with Mondays remote.

Key Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices.
• Build and maintain subject matter expertise of all products, solutions, and policies.
• Assist customers utilizing problem-solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and suggest process improvements to management.

Required Qualifications

Education: Bachelor's Degree is preferred, or equivalent work experience.

Experience: 1+ years of technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.

Technical Skills: Proficient with Windows operating systems, mobile devices, and cloud-based solutions. Proficiency with Microsoft Office is also required.

Other Skills:

• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting abilities.
• Ability to articulate technical information appropriate to the audience.
• Self-driven with the ability to work independently.

Preferred Qualifications

• Fluency in multiple languages is a plus.

Compensation & Benefits

The pay rate for this position is $27.00 per hour. We offer a comprehensive benefits package to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

Scottsdale, AZ, US

Job Type:

Date Posted:

May 27, 2026

Pay Range:

$27 - $27 per hour

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