Technical Support Representative

CVS Health

Work at Home, RI

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JOB DETAILS

SALARY

$17–$31.30 Per Year

SKILLS

Call Centers, Computer Hardware, Computer Skills, Computer Software, Customer Support/Service, Establish Priorities, Federal Laws and Regulations, Geography, Healthcare, Help Desk, High School Diploma, Identify Issues, Incentive Programs, Pharmacy, Point of Sale (POS) Systems, Problem Solving Skills, Retail, Safety/Work Safety, State Laws and Regulations, Technical Support, Time Management, Work From Home

LOCATION

Work at Home, RI

POSTED

Today

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** **As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure** **timely** **resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in** **a** **timely** **,** **efficient manner, with a shown dedication to 1st call resolution and overall customer happiness** **.** **Work from home** **options are** **available. ** **You must have a quiet, private work area with a closed door.** **You must arrange dependent and child-** **care** **,** **as if you were onsite. You must have a secure internet connection with a speed of 150** **mbps** **to** **work from home. If your internet or power** **gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you** **are** **to arrive no longer than an hour after your connection** **was** **interrupted. You may also come into the call center to work if you prefer to work onsite.** **Key Responsibilities:** + **Document problems, complete problem tickets, and request information in the support tools** **.** + **Maintain knowledge with** **accurate** **up-to-date information relating to current policies, procedures, and troubleshooting** **techniques.** + **Effectively** **manages** **call workload** **.** + **Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level** **agreements.** + **Collaborate well in a team** **environment.** + **The full-time employee will work 5 days a** **week and** **must be able to work one weekend shift a** **week.** **Required Qualifications** + **6 months of technical and/or call center experience** **Preferred Qualifications** + **Experience in a help desk/call center environment providing technical support in a retail** **environment.** + **Experience using computer hardware and software** **applications.** **Education** **High School Diploma or GED** **required** **or 2 years equivalent experience.** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) . We anticipate the application window for this opening will close on: 06/09/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.

About the Company

CVS Health

CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Biotechnology/Pharmaceuticals

WEBSITE

https://cvshealth.com/

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