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Skills
- Analysis Skillsunmatched
- Consumer Electronicsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Environmental Issuesunmatched
- Problem Solving Skillsunmatched
- Research & Development (R&D)unmatched
- Technical Supportunmatched
Description
Kforce is immediately adding a full-time Technical Support Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NV.
Responsibilities:
- Working independently while using standard protocol to respond to more complex customer issues
- Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
- Proactively assist customers to avoid or reduce problem occurrence
- Participates in projects and provides resolution and feedback based on analysis
- Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
Numbers & Facts
| Location | Rio Rancho, NM |
| Industry | Financial Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.