Adjudication, Background Investigation, Best Practices, Customer Support/Service, Customer/Client Research, Cyberspace, Establish Priorities, Hardware Administration, Hardware Installation, High School Diploma, Identify Issues, Information Technology & Information Systems, Network Software, Presentation/Verbal Skills, Problem Solving Skills, Product/Service Launch, Request for Information (RFI), Research Skills, Software Administration, Software Configuration Management, Software Development, Software Engineering, Systems Analysis, Technical Research, Technical Support, Time Management, Top Secret Clearance, United States Citizen, Writing Skills
Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office.
This is a hybrid position.
- Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action
- Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
- Installing and configuring hardware and software
- Provide timely and accurate customer feedback
- Uses automated information systems to analyze and troubleshoot issues
- Resolves problems or escalates to senior technical support as necessary
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
- Supporting the roll-out of new applications
- Conducts technical research for source of information required in support of requests related to ongoing programs
- Instruct users in the use of PCs and networks
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Qualifications:
Required Qualifications:
- US Citizenship
- Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
- Requires High School diploma
- Requires 1 to 2 years of customer service experience
- Good written and verbal communication
- Must reside near Loveland, CO
Preferred Qualifications:
- Prior experience in technical support or a similar role
- Demonstrated ability to work both independently and collaboratively with a team
- Well-rounded working knowledge of IT concepts and best practices
#RDG
Peraton Overview:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range:
$30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.P
Peraton
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
10,000 employees or more
https://careers.peraton.com/