This role involves identifying, researching, and resolving technical issues, escalating complex problems to field support teams, and capturing customer feedback through case tracking systems.
It requires developing and editing technical documentation and training materials for both internal and external audiences.
The candidate will develop expertise in instrumentation, software, consumables, and platform integration, working directly with customers to diagnose problems and implement solutions.
Qualifications include 3+ years of experience in molecular biology, histology, or related fields, with proven problem-solving skills and customer relationship management.
The ideal candidate is motivated, adaptable, and proficient in technology tools such as Salesforce and MS Office, with strong communication and interpersonal skills.