Technical Support & Shipping Associate

Technical Support & Shipping Associate

Location: Norcross, GA (On-site)Department: Operations / Technical SupportReports to: Director of Operations

About MyDoorView

At MyDoorView, we’re redefining property access solutions through cutting-edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients.

Join a fast-growing, team-driven environment where your contributions directly impact product quality, customer experience, and operational efficiency.

Position Summary

We are seeking a reliable and detail-oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands-on, in-office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks.

This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.

Key Responsibilities

Shipping & Operations

• Pick, pack, and fulfill outbound orders accurately and efficiently
• Prepare and label shipments (UPS/FedEx) and manage daily shipping workflows
• Maintain organized inventory and assist with stock management
• Receive and process inbound shipments and returned equipment

RMA Testing & Device Handling

• Test returned intercom panels and related hardware to diagnose issues
• Document findings and coordinate with the technical team on next steps
• Reconfigure, reset, and prepare devices for redeployment
• Track RMA status and maintain accurate records

Technical Support Assistance

• Assist the technical support team with basic troubleshooting and diagnostics
• Help replicate reported issues in a controlled environment
• Support device provisioning and setup as needed
• Escalate complex issues to senior technical staff

General

• Maintain a clean, organized workspace and lab environment
• Support process improvements across operations and support workflows
• Other duties as needed as the role evolves

Qualifications

• 1–3 years of experience in operations, technical support, or warehouse/shipping roles
• Strong attention to detail and organizational skills
• Comfortable working with hardware and basic networking concepts
• Ability to follow technical instructions and troubleshoot methodically
• Experience with shipping platforms (UPS, FedEx, etc.) preferred
• Basic computer skills (Google Workspace, spreadsheets, etc.)
• Ability to lift and move packages (up to ~40 lbs)
• Reliable, punctual, and able to work on-site in Norcross, GA

Preferred (Not Required)

• Experience with low-voltage systems, access control, or security products
• Familiarity with Android-based devices or mobile device management (MDM)
• Exposure to technical support ticketing systems

Why Join MyDoorView

• Be part of a growing company in a high-demand industry
• Direct impact on product quality and customer satisfaction
• Opportunity to grow into technical or operations-focused roles
• Collaborative, team-oriented environment

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