Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on providing technical assistance to users, troubleshooting hardware and software issues, resolving support requests, and ensuring a seamless technology experience for employees and customers.
This is an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and is interested in building a career in technical support, IT operations, or information technology.
The Technical Support Specialist will work closely with end users and internal IT teams to diagnose technical issues, document solutions, and deliver exceptional customer service in a remote environment.
This role is ideal for candidates interested in technical support, IT help services, desktop support, or systems administration.
Responsibilities
- Respond to technical support requests via phone, email, and chat
- Troubleshoot hardware, software, and application issues
- Install, configure, and maintain computer systems and software
- Document support requests, resolutions, and system updates
- Assist with user account setup and password resets
- Escalate complex technical issues to senior IT teams
- Support Microsoft 365 and other business applications
- Guide users through troubleshooting steps and best practices
- Maintain accurate technical documentation
- Monitor support ticket queues and ensure timely resolution
- Assist with onboarding and device setup for new employees
- Perform additional technical support and administrative tasks as assigned
Requirements
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- 0–2 years of experience in IT support, technical support, customer service, or related roles
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Windows, Microsoft 365, and Microsoft Office
- Basic understanding of networking concepts and computer hardware
- Familiarity with Google Workspace is a plus
- Ability to manage multiple priorities in a remote work environment
- Professional, dependable, and customer-focused mindset
Benefits
- Fully remote work flexibility within the United States
- Competitive entry-level compensation
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) retirement savings plan
- Paid training and onboarding
- Career growth into Systems Administrator, IT Support Engineer, Network Administrator, or Technical Services Analyst roles
- Performance-based bonuses
- Professional development and certification assistance
- Collaborative and supportive team environment