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Technical Support Specialist

Magnus Management Group LLC
  • Guam, AS
  • Full-time
  • Autofill and Review
30+ days ago

Job Description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 
Work Location: Building 205, Halsey Drive, Nimitz Hill, Piti, Guam 96915


Position Overview:
We are seeking a hands-on Technical Support Specialist to support client.  You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting mobile devices and telecommunications, maintaining accurate asset records, and serving as a trusted liaison between users and internal IT teams. This role is ideal for a service-minded IT professional who communicates clearly, works accurately, and is comfortable providing support across multiple military installations in Guam.


Job Description:
  • Monitor, triage, document, and resolve helpdesk requests received through email, telephone, Microsoft Teams, and the enterprise ticketing system.
  • Provide Tier 1 support, including password resets, peripheral connections, basic software guidance, ticket categorization, prioritization, and escalation.
  • Provide Tier 2 support for hardware, software, operating-system, peripheral, and localized network-connectivity issues, both remotely and in person.
  • Install, configure, upgrade, and troubleshoot operating systems, applications, workstations, peripherals, and multi-function devices.
  • Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through Mobile Device Management (MDM) tools.
  • Support telecommunications coordination, including legacy landlines, VoIP, telephone line drops, service requests, and telephone directories.
  • Serve as an Information Technology Representative and liaison: gather requirements, coordinate equipment deployments, resolve conflicts with internal teams, and escalate complex issues.
  • Track IT assets and software licenses throughout procurement, receipt, assignment, movement, deployment, inventory, and disposal; maintain accurate custody and lifecycle records.
  • Create and maintain SOPs, user guides, outage notices, planned-update communications, spreadsheets, status reports, and briefings.
  • Provide administrative support to CIO3, including records management, office-automation process review, and other IT-related duties as assigned.
 
Required Qualifications 
  • Must be a US Citizen
  • Must hold Secret Clearance
  • At least one current qualifying certification: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC). A qualifying higher-level certification is also acceptable.
  • Three or more years of IT helpdesk, technical support, or IT asset-management experience
  • Experience supporting enterprise users in a government, defense, or similarly regulated environment.
  • Experience managing IT inventory, property-custody records, software licenses, VoIP/landline requests, and mobile-device provisioning.
  • Hands-on knowledge of Mobile Device Management and enterprise ticketing systems.
  • Fluent, effective English communication skills, both written and verbal.
  • Ability to interpret command policies, technical documents, and manuals and to prepare professional correspondence and reports.
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to work effectively with military personnel, government civilians, client representatives, and contract management while safeguarding Controlled Unclassified Information and other sensitive data.


Numbers & Facts

LocationGuam, AS
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Asset Managementunmatched
  • Automationunmatched
  • Communication Skillsunmatched
  • Communications Equipment Maintenanceunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA Security+unmatched
  • Computer Network Defense (CND)unmatched
  • Computer Workstationsunmatched
  • Contract Managementunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • EC-Councilunmatched
  • English Languageunmatched
  • Equipment Maintenance/Repairunmatched
  • Establish Prioritiesunmatched
  • GIAC - Global Information Assurance Certificationunmatched
  • GSEC - GIAC Security Essentials Certificationunmatched
  • Governmentunmatched
  • Hardware Administrationunmatched
  • Health Insuranceunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Softwareunmatched
  • Internet Securityunmatched
  • Inventory Managementunmatched
  • Localizationunmatched
  • Maintenance Servicesunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Manufacturing Data Managementunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Wordunmatched
  • Militaryunmatched
  • Mobile Devicesunmatched
  • Network Connectivityunmatched
  • Peripheral Hardwareunmatched
  • Power Outagesunmatched
  • Prepare Correspondenceunmatched
  • Presentation/Verbal Skillsunmatched
  • Purchasing/Procurementunmatched
  • Record Keepingunmatched
  • Records Managementunmatched
  • Requirements Managementunmatched
  • Secret Clearanceunmatched
  • Software Administrationunmatched
  • Software Licensesunmatched
  • Spreadsheetsunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Status Reportsunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Telecommunicationsunmatched
  • United States Citizenunmatched
  • User Documentationunmatched
  • Vision Planunmatched
  • VoIP (Voice over IP)unmatched
  • Writing Skillsunmatched

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