At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Colorado residents: Typical starting pay for this role is $19-$21 per hour depending on experience.
RESPONSIBILITIES:
Multiple hourly shifts available. 2nd shift (3pm-12am CST) and 3rd shift (11pm-8am CST).
Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
Conduct follow-ups with customers to confirm issue resolution and satisfaction.
Provide customers with updates on work orders or trouble tickets.
Accurately document customer interactions and support requests in our system.
Collaborate with internal teams to improve customer experience and technical support processes.
Other duties as assigned.
Hybrid work schedule: 4 days in office, 1 day remote work eligible (3rd shift positions full remote eligible).
EDUCATION:
High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.
EXPERIENCE:
SKILLS / KNOWLEDGE / ABILITIES:
REQUIREMENTS:
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
recruiting@allofiber.com
.ALLO is a Drug Free and Tobacco Free Workplace.