Call Center Management, Help Desk, Identify Issues, Inbound Call Centers, Management of Information Systems/Technology (MIS), Technical Support, Web Forms
LOCATION
Birmingham, AL
POSTED
30+ days ago
5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity. See attached for more details
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.