Technical Support Specialist

Aditi Consulting

Alpharetta, GA

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JOB DETAILS

SALARY

$33–$34 Per Hour

SKILLS

Apple, Artificial Intelligence (AI), Audiovisual, Automotive Automation, Command Line, Communication Skills, Consulting, Cryptography, Customer Relations, Customer Service Evaluation, Customer Support/Service, DNS (Domain Name System), Detail Oriented, Documentation, Endpoint Security, Identify Issues, Inventory Management, Linux Operating System, Mac Operating System, Machine Tool, Messaging Technology, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Purchasing/Procurement, Quality Management, ServiceNow, Short Messaging Service (SMS), Single Sign-On (SSO), Software Administration, Speech Technology, State Laws and Regulations, Team Player, Technical Support, Telephony, Testing, Ubuntu, VPN (Virtual Private Network), Wi-Fi

LOCATION

Alpharetta, GA

POSTED

2 days ago

Payrate: $33.00- $34.00/hr.

Summary:
We are seeking a dynamic, Support professional to join our team. This role focuses primarily on supporting employees, while collaborating closely with colleagues across. We’re looking for someone with high learning agility who can ramp up rapidly, take ownership, and operate with pace while maintaining excellent customer service and ticket quality.

Responsibilities:

Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process
Support and administer endpoint management tooling:
Windows: Autopilot/Intune build and deployment support
macOS: Jamf Pro policies/profiles/app deployments and troubleshooting
Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint
Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)
Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed
Maintain high-quality ticket updates and documentation in ServiceNow
Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work
What we’re looking for (required)
Strong experience supporting macOS / MacBooks in a managed enterprise environment
Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting
Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment
Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)
Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability
Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)
Comfortable working onsite in a busy office environment
Nice-to-have
Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)
Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)
Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)

Requirements:

A strong communicator who values teamwork and customer service
Independent, reliable, and accountable, with excellent attention to detail
Highly organized and able to priorities effectively
Process-oriented while still flexible and pragmatic in finding solutions
Proactive in problem-solving, with a hands-on approach to technical challenges

Pay Transparency: The typical base pay for this role across the U.S. is: $33.00- $34.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
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About the Company

Aditi Consulting

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