Technical Support Specialist

Technical Support Specialist

Req number:

R7859

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Support Specialist ready to take us to the next level! If you have help desk experience performing a full range of problem resolution and technical support services and are looking for your next career move, apply now.

Job Description

We are looking for a Technical Support Specialist to perform a full range of problem resolution and technical support services to Information Technology customers. This position will be full-time and onsite In San Diego, CA.

3-month contract to hire: $21 per hour and increases to $23 per hour after the probationary period

What You'll Do

• Under general supervision, performs a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access

• Receives, documents and coordinates inquiries and requests for technical assistance from customers on computers and systems; troubleshoots, diagnoses and resolves hardware, software and network connectivity problems

• Orients and trains customers on new hardware and software capabilities, uses and functions; installs and configures specialized business and operations support software to meet customer profiles and computing requirements

• Assists in installing, configuring and testing network servers, devices and software; diagnoses hardware malfunctions; replaces components and performs other maintenance and repair

• Interviews and consults with managers and customers to identify computer hardware or software requirements; oversees and participates in the receipt and installation of purchased hardware and software; tracks inventory and completes asset documentation

• Creates device descriptions for terminals, PCs, printers and controllers; develops and maintains customer standards, user profiles, documentation, training materials and records of work performed

What You'll Need

• Relationship Management. Ability to work with others to benefit the organizational business objectives and goals

• Critical Evaluation. Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed

• Stakeholder Focus. Anticipates, monitors and meets the technology needs of stakeholders; identifies customers’ apparent and underlying needs and provides high quality service

• Attention to Detail. Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled

• Communication. Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$21 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.