Technical Support Specialist

DANE LLC

Chantilly, VA

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Commercial Off-the-Shelf (COTS), Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Systems, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, DoD Secret Clearance, Government Off-the Shelf (GOTS), Hardware Administration, Hardware Repair, Health Insurance, Identify Issues, Industry Standards, Interpersonal Skills, Laptop PC, Microsoft Active Directory, Mobile Devices, Presentation/Verbal Skills, Progress Reports, Public Key Infrastructure (PKI), Resolve Customer Issues, SNAP, Sales Management, Service Level Agreement (SLA), ServiceNow, Smartcards, Software Administration, System Operations, Systems Administration/Management, Technical Support, Testing, Tuition Fees, Vision Plan, Writing Skills

LOCATION

Chantilly, VA

POSTED

27 days ago

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Tuition assistance
Vision insurance
Wellness resources

Description

At DANE, our low turnover rate speaks volumes—our people stay because they’re seen, supported, and truly valued. We believe that when our team thrives, so does our mission. That’s why we offer generous paid time off starting on day one, a comprehensive benefits package, and continuous learning opportunities to help you grow both personally and professionally.

As a valued member, you will play a crucial role in providing top-notch Account Management Services for the Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level.

Details:

Location: Washington, DC - Onsite
Job Type: Full Time
Education: Associate's Degree or Equivalent Experience
Experience: Minimum 1 - 3 years of relevant experience
Clearance: Must hold Active DoD Secret Clearance or higher

Responsibilities:

Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test, and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems.
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management processes.
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting, diagnosis, and repair for laptop and mobile devices

Requirements

Strong customer service and communication skills (both written and verbal)
Excellent interpersonal skills, especially the ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
Experience providing Tiers 1 and 2 technical support for hardware and software.
Excellent attention to detail.
Strong working knowledge of computer terms.
Customer service operations experience.
1-3 years of related experience
One or more industry standard certifications- A+, Security+, Network+; etc. preferred
Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
Experience providing Tech support to the Department of State IT Mart locations is a plus.

Physical Requirements:

· Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc.

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

DANE LLC

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