Analysis Skills, Chemistry, Computer Maintenance, Customer Support/Service, Hardware Quality Assurance, Health Insurance, Identify Issues, Laboratory Analysis, Manufacturing/Industrial Processes, On Site Support, Physics, Problem Solving Skills, Process Analysis, Process Management, Quality Management, Retail Software, Root Cause Analysis, Sales, Software Testing, Sustainability, Team Player, Technical Support, Telemedicine, Test Case, Test Plan/Schedule, Titration, UV/VIS (Ultraviolet-Visible Spectroscopy)
Our Opening and Your Responsibilities
In this role your responsibilities will be:
- To provide technical support and solutions for troubleshooting of Titration, MP/DP, UV/VIS, and
DE/RE instruments to MT service technicians.
- Work for the Process & Quality Management team.
- Critically verify and monitor the cases for Quality notifications for quality issues.
- Closely collaborate and work with SBU teams (MSG/RnD) for the service developments, documents
and e-learnings
- Deliver and create service training as SME for on-site/off-site training to the service engineers, on
AnaChem instruments.
- Participate in various service-related initiatives.
- Conduct service software and hardware testing, execution and test case writing.
What You Need to Succeed
Critical Competencies/ Minimum Requirements:
- Masters or engineering or PhD degree in Chemistry, Physics, or equivalent combination of education
and Experience is required.
- Minimum 3-4 years of Industrial Experience in a customer service/field service organization or
related field.
- Having experience in the field of service for analytical/laboratory instruments is preferred.
- Experience of handling quality issues sustainably, root cause analysis, return management, as well as
monitor quality data.
- Profound knowledge of root cause analysis and problem-solving techniques. Logically related and
fixing problems.
- Should have a strong intercultural understanding to work in a global team setup with worldwide
exposure.
Our Offer to You
"One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
22053
Preferred Location
Maharashtra
Mumbai
Job Type
Full-time
Legal Entity
Mettler-Toledo India Private Limited
Amar Hill, Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072
+91 22 4291 0501
M
Mettler-Toledo International Inc