Technical Support Specialist – Cutting Tools

Technical Support Specialist – Cutting Tools

Central Massachusetts | Full-Time | Monday–Friday | $70,000–$80,240

Love Machining but Ready for a New Challenge?

Are you a CNC machinist, setup technician, programmer, applications engineer, or tooling professional looking for a role that's less physically demanding while allowing you to remain hands-on with the industry you love?

A respected global manufacturer serving the machining industry is seeking a Machinist Technical Support Associate to join its collaborative and highly tenured team. This is an outstanding opportunity for a machining professional who enjoys problem-solving, customer interaction, and helping others succeed.

Please note: This is NOT an IT Technical Support position. This role combines machining expertise with customer support and technical product knowledge.

What You'll Do

As part of a collaborative technical support team, you'll work directly with customers, distributors, and sales professionals to provide machining solutions and exceptional service.

Responsibilities

• Recommend cutting tools and machining solutions based on customer applications.
• Explain product features, specifications, and benefits.
• Prepare quotations and provide delivery information.
• Troubleshoot machining challenges and offer technical solutions.
• Respond to phone calls, emails, website inquiries, and chat inquiries in a timely and professional manner.
• Support milling, drilling, tapping, threading, and related applications.
• Collaborate with internal teams to ensure outstanding customer satisfaction.
• Build strong relationships through responsive and professional communication.

What We're Looking ForRequired Qualifications

• Minimum of five years of experience in one of the following:
• CNC machining
• Machine shop operations
• Industrial distribution supporting metal cutting and tooling solutions
• Manufacturing technology education combined with relevant experience
• Strong understanding of machining processes and cutting tool applications.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Effective problem-solving skills and attention to detail.
• Proficiency with Microsoft Office.

Preferred Qualifications

• CAD/CAM exposure.
• CNC programming familiarity.
• Experience machining a variety of metals and materials.
• Cutting tool sales or technical sales experience.
• Experience with ERP or CRM systems.

Ideal Backgrounds

This position is an excellent fit for:

• CNC Machinists
• CNC Setup Technicians
• CNC Programmers
• Applications Engineers
• Manufacturing Engineers with machining experience
• Tooling Specialists
• Technical Sales Representatives
• Industrial Sales Engineers

Why You'll Enjoy Working Here

We believe great people deserve a great work environment. Employees enjoy:

• A 39-hour workweek with pay for 40 hours.
• Monday through Friday schedule.
• Early Friday hours year-round.
• Strong work-life balance.
• A collaborative and professional atmosphere.
• Accessible leadership and minimal micromanagement.
• Extensive training and development opportunities.
• Long employee tenure and a stable workforce.
• Modern equipment and a commitment to continuous improvement.

Benefits

Our comprehensive benefits package includes:

• Medical Insurance
• Company-Paid Dental Insurance
• Company-Paid Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• 401(k) with Company Match
• Profit Sharing Plan
• Flexible Spending Account (FSA)
• Paid Vacation
• Paid Sick and Personal Time

Schedule

Full-Time
Monday – Friday
8:00 AM – 5:00 PM

Compensation

$70,000–$80,240 annually, depending on experience.

Requirements

Applicants must be authorized to work in the United States and be able to reliably commute to the Central Massachusetts office location.

Join a Team That Values Expertise

If you're passionate about machining and enjoy helping others solve technical challenges, this is an opportunity to bring your knowledge into a rewarding role with excellent work-life balance, a supportive culture, and long-term career growth.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws.