Position: Technical Support Specialist
Location: Miami, FL 33172
Job Type: Full-Time - Contract - Temp to Hire
Schedule: Sunday - Wednesday, 7 AM to 7 PM
Job Summary
Global telecommunications company seeking an Technical Support Specialist to provide remote and phone-based technical support to customers. This role focuses on troubleshooting, ticket resolution, and delivering excellent customer service in a fast-paced support environment.
Key Responsibilities
- Provide remote and phone support for desktops, mobile devices, software, and network issues
- Install, configure, and troubleshoot hardware and software
- Document and manage tickets through resolution in the Helpdesk system
- Support users with system usage and basic training
- Collaborate with internal teams and vendors to resolve issues
- Assist with system monitoring, reporting, and documentation
- Participate in team meetings and perform ad hoc support tasks as needed
Qualifications & Requirements
- 1+ year of IT support or call center experience preferred
- Strong troubleshooting and customer service skills
- Fluent in English and Spanish (verbal and written)
- Ability to work independently and under pressure
- Detail?oriented with strong documentation skills
- Willingness to work flexible hours, including nights/weekends
Preferred Skills
- Experience with ticketing/monitoring tools (e.g., BMC Remedy, SolarWinds, Netcool)
- ITIL, CompTIA A+, or Microsoft certifications
- Background in telecommunications, IT, or data center environments
Why This Role
Join a global leader in telecommunications and gain hands?on experience supporting enterprise systems while growing your technical skills in a collaborative, service?driven environment.
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit
www.careerxchange.com.