Technical Support Specialist

Quadrant Inc

Fairfax, VA

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JOB DETAILS

SALARY

SKILLS

Best Practices, Communication Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Driver's License, Follow Through, Health Plan, Inventory Management, Leadership, Lifting Equipment, Material Moving, Multitasking, On Site Support, Onboarding, Operational Improvement, Operational Strategy, Operations Planning, Operations Processes, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Relationship Management, Resource Utilization, Safety Process, Safety Systems, Sales Management, Staff Training, Team Player, Technical Leadership, Technical Operations, Technical Support, Training/Teaching, User Interface/Experience (UI/UX), Willing to Travel

LOCATION

Fairfax, VA

POSTED

1 day ago

Technical Support Specialist
Fairfax, VA
Pay From: $80,000 per year

MUST:
Experienced Technical Support Specialist
3+ years of experience in customer success, client support, training, education technology, safety operations, or a related customer-facing role
Strong relationship building and communication skills with the ability to engage effectively with both technical and non-technical audiences
Experience delivering training, presentations, or staff enablement programs preferred
Ability to manage multiple priorities and work independently in a field-based environment
Strong organizational skills and attention to detail
Comfortable using technology platforms and learning new systems quickly
Experience working in K–12 education, school safety, SaaS, or operational support environments is preferred
Valid driver’s license and willingness to travel regularly throughout the assigned district territory
Customer first mindset with strong consultative and partnership skills
Ability to identify operational gaps and recommend practical solutions
Strong facilitation and presentation abilities
Proactive, collaborative, and adaptable approach to supporting customer needs
Comfortable balancing relationship management with light technical coordination and issue escalation
Ability to travel regularly between school and district sites
Ability to transport training materials and equipment weighing up to 30 lbs., including carrying, lifting, and moving equipment between school and district locations as needed
Ability to work onsite within active school environments

DUTIES:
Serve as the district’s primary operational liaison and trusted advisor for clients safety solutions
Build strong relationships with district and school stakeholders to support long-term partnership success
Provide guidance on safety operations, system usage, adoption strategies, and best practices
Partner with district leadership to support continuous improvement of safety initiatives and operational processes
Support district preparedness efforts, including onsite support during reunification events or other safety related activities
Conduct regular onsite visits to district campuses and facilities
Monitor overall system health and identify opportunities to improve operational effectiveness and user experience
Review outstanding support items and coordinate follow-up with internal teams when necessary
Perform routine inspections and functionality checks of badges, gateways, beacons, and related devices, including work that will require climbing ladders and accessing equipment mounted in elevated locations
Provide weekly visit summaries outlining activities, observations, recommendations, and next steps
Deliver engaging onsite and virtual training sessions for school and district personnel
Conduct Lunch & Learn sessions and ongoing educational opportunities to reinforce best practices and product utilization
Support onboarding and training for new staff members using client systems
Collaborate with district leadership to align training initiatives with professional development schedules and operational goals
Act as a knowledgeable resource for schools on day-to-day system usage and workflows
Train designated campus personnel on badge replacement procedures and operational processes
Support schools in maintaining badge inventory and replacement readiness
Promote standardized processes and consistency across district campuses
Assist school staff with operational questions and escalations related to client solutions
Partner with internal Client Success, Support, Product, and Implementation teams to advocate for customer needs
Communicate customer feedback, operational trends, and improvement opportunities to internal stakeholders
Help ensure a positive customer experience through proactive communication and follow-through

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.

About the Company

Quadrant Inc

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Healthcare Services

FOUNDED

2017

WEBSITE

http://www.quadrantinc.com/

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