Technical Support Specialist (Field Service)

The Fountain Group is currently seeking a Technical Support Specialist (Field Service) for a prominent client of ours. This position is in Berkeley, MO 63134. Details of the position are as follows: 

Job Description:

• Pay: UP TO $46.42/hr based on experience.
• 6-month assignment with the possibility for extension or conversion based on performance and budget.

• Schedule: Monday – Friday, 8:30 AM – 5:00 PM.
• Provide technical support for Boeing products at customer locations and company facilities.
• Monitor product performance and operational status to identify and resolve technical issues.
• Troubleshoot and support maintenance of electronic, electrical, and mechanical systems and components.
• Assist with resolving operational, maintenance, and reliability concerns to ensure product supportability and safety.
• Coordinate resources and support customer action plans during critical operational situations.
• Provide technical guidance and support to customers regarding product performance and maintenance concerns.
• Support customer training initiatives and respond to technical inquiries.
• Manage parts procurement, inventory activities, logistics coordination, and material support functions.
• Maintain documentation and records utilizing Microsoft Excel and Word.
• Support compliance with safety requirements, ESD standards, and organizational procedures.
• Travel domestically up to 20% as required to support customer needs and field operations.

Qualifications:

• Bachelor's degree in Engineering, Electronics, Technical Studies, Logistics, Supply Chain, or a related field with 2+ years of related experience; OR an equivalent combination of education and experience.
• Equivalent combinations may include a Master's degree with relevant experience or 6+ years of related technical work experience.
• Experience working with electronics, electronic components, mechanical systems, and/or mechanical components.
• Experience with parts procurement, inventory management, logistics, shipping, and receiving activities.
• Proficiency with Microsoft Excel and Microsoft Word.
• Willingness and ability to travel domestically up to 20% of the time.

Preferred Qualifications:

• Previous experience as a Field Service Representative or Field Service Technician.
• Experience working in a technical, engineering, manufacturing, aerospace, or industrial environment.
• Experience with factory equipment, manufacturing systems, or factory automation.
• Experience with fabrication, soldering, repairs, or troubleshooting of electrical and mechanical components.
• Experience with inventory management software and ERP systems.
• Experience with shipping, receiving, logistics, and international exporting activities.
• Experience supporting laboratory compliance, safety programs, or ESD requirements.
• Ability to work safely in elevated environments using lifts and ladder platforms.
• Ability to move and pack materials weighing up to 25 pounds without assistance.

Working Environment:

• Combination of office, warehouse, technical, laboratory, and customer-site environments.
• Hands-on work with electronic and mechanical components and equipment.
• May require use of ladders, lifts, and elevated work platforms.
• Frequent interaction with customers, engineering teams, logistics personnel, and support organizations.
• Domestic travel required to support field operations and customer needs. 

If you are interested in hearing more about the position, please respond to this post with your resume attached or contact me at (813) 600-3536

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days. 

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