Technical Support Specialist

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, Georgia. This role involves providing technical support, assisting with hardware, software, and network issues primarily for administrative and executive staff. The position offers a chance to work in a fast-paced, high-security environment where your technical expertise directly impacts operations.

Position Overview for the Technical Support Specialist:

• Provide hands-on technical support to users across multiple departments.
• Troubleshoot hardware issues such as printers, monitors, and network connectivity.
• Assist with setting up network printers, connecting devices to the network, and resolving system errors.
• Support Windows 11 and Mac system issues, ensuring minimal downtime.
• Collaborate with team members to resolve complex technical challenges and improve overall user support services.

Requirements for the Technical Support Specialist:

• 3+ years of in-person, hands-on support experience with hardware and software.
• Strong troubleshooting skills for Windows 11 and hardware issues like monitors and printers.
• Experience supporting MacBooks and related Apple devices.
• Ability to work independently and autonomously with minimal guidance.
• Excellent communication skills and attention to detail.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com