Technical Support Specialist

$24.06 - $27.07

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ON-SITE POSITION

Provides technical or functional application problem solving advice and follow up to system users via the Mesa County I.T. Helpdesk phone line, giving Mesa County computer users a focal point for inquiry and incident support, help with using county computer based business systems, and management reporting on I.T. service quality. Assists I.T. Desktop Support personnel in providing front line user support with desktop computer and application issues.

Provides reports and information to I.T. Management concerning I.T. service levels, response times, and quality to assist I.T. Management in resource allocation and service capacity planning

Help Desk Activities:

Provides county computer users with a central point of contact to receive assistance and report computer issues to I.T. Manage requests for assistance using tools provided, provide assistance at the time of contact as possible and time permitting

Provides non-emergent assistance and advice to county computer users via FAQs, phone and e-mail. Maintains and assists with maintenance of online information base, including FAQs and Knowledgebase

Routes help desk requests to appropriate I.T. support personnel based on personal computer knowledge and experience, and familiarity with I.T. organizational structure to assure timely and appropriate delivery of I.T. support to county computer users

Desktop Support:

Provides county computer users with support in the daily operations of computer desktop and laptop computers, including setup and configuration, daily activities, desktop application operations, and maintenance and diagnostic support.

Application Support:

Provides support to users for business application software.

Training and Documentation:

Develops or secures written guidelines for handling computer related problems or tasks

Develops policies and procedures related to information systems operation, maintenance and security

Oral and written communications must be clear and effective.

Performs other related duties as assigned.
Minimum Requirements:
Education and Experience:

Associates degree or two (2) years of college or technical training in computer science, electronics engineering, telecommunications or a related field and two (2) years of progressively responsible related experience.

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Supplemental Information:
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 25 pounds.

Work is generally confined to a standard office environment. Employee may be exposed to possible bodily injury from electrical shock.

Some after hours/modified work scheduling may be required to accomplish project goals.

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position: 

• A seniority system that rewards employees based on length of employment and relevant experience with prior agencies. 

• A merit system that rewards or penalizes employees for exceptional or below standard job performance. 

• Education, training, or experience to the extent that they are reasonably related to or impact the efficiency of the work in questions. 

This position is eligible for the following Mesa County benefits;

• Medical

• Dental

• Vision

• Retirement

• Paid Sick and Vacation Leave

• Life insurance

• Long term disability

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Agency

Mesa County

Address

544 Rood Ave

Grand Junction, CO 81501

Phone

970- 244 - 1856

Website

http://www.mesacounty.us