It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.
Great Plains Communications is hiring a Technical Support Specialist in Blair, NE / Omaha metro area to serve as a Tier 2 escalation point for internet and voice services. Key duties include resolving escalated customer issues, analyzing premise equipment, and coordinating with field and service assurance teams.
Job Overview
Position: Technical Support Specialist
Company: Great Plains Communications
Location: Blair/Omaha metro area - Hybrid
Compensation: Competitive salary and benefits provided
Responsibilities
Resolve complex customer problems for internet, voice, IP video, wireless, and home security.
Handle escalated tickets and transferred calls from Tier 1 support.
Troubleshoot customer premise equipment like modems, routers, and firewalls.
Create internal trouble tickets and route them to local technicians when needed.
Communicate with the Service Assurance team about large-scale outages.
Help improve Tier 1 troubleshooting by creating procedures and training.
Qualifications
High school diploma or equivalent (additional technical training preferred).
Two years of experience with internet-related computing systems and IP networks.
Experience working in a multi-faceted network handling voice, video, and data.
Six or more months of experience in a customer service role.
Why Join Great Plains Communications?
We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage, a comprehensive benefits package, and a culture focused on professional growth.
High-performing network, high-performing people.
Apply at www.gpcom.com/careers
Numbers & Facts
Location
Blair, Nebraska
Skills
Communication Skillsunmatched
Computer Systemsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Firewallsunmatched
Great Plains Product Familyunmatched
High School Diplomaunmatched
Home Securityunmatched
IP (Internet Protocol)unmatched
Identify Issuesunmatched
Internet/Online Serviceunmatched
Modemsunmatched
Network Routersunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Resolve Customer Issuesunmatched
Technical Recruitingunmatched
Technical Supportunmatched
Technical Trainingunmatched
Trouble Ticketsunmatched
Wireless Securityunmatched
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