Communication Skills, Customer Relations, Detail Oriented, Diagnostics Solutions/Software, Documentation, Identify Issues, Internet Technology, Linux Operating System, Network Administration/Management, Network Integration, Network Systems, On Site Support, Open Systems Interconnection (OSI), Project/Program Management, Quality Assurance, Sales/Support Engineering (SE), Salesforce.com, Software as a Service (SaaS), Statement of Work (SOW), Surveillance, System Integration (SI), System Operations, Systems Administration/Management, Systems Maintenance, Technical Support, Time Management
Position: Technical Support Specialist
Location: Denver CO 80021
Duration: 3+ month contract (possibility of Extension)
Work Schedule
Mon–Fri, 9 AM – 6 PM MT
Job Description
Role Overview
·In this role, you will serve as the primary technical bridge between internal teams and external field partners.
·You ensure every installation meets strict technical standards and is completed on schedule.
·You will collaborate daily with Partner Project Managers, Sales Engineers, and Tier 2 technicians to troubleshoot realtime issues and guide the successful deployment of surveillance systems.
Key Responsibilities
·Technical Field Support
·Act as the primary technical point of contact for field technicians.
·Troubleshoot complex installation issues in real time.
·Provide expert guidance during surveillance system deployments.
Quality Assurance
·Perform detailed technician checkout processes.
·Ensure installations meet the Scope of Work (SOW) and system integration requirements.
Stakeholder Management
·Maintain strong working relationships with customers and installation partners.
·Provide clear, detailed feedback on technician performance and installation progress.
Documentation
·Update internal systems with installation status, troubleshooting steps, and final resolutions.
·Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
·Coordinate with Tier 2+ IT resources when escalation is required.
Experience Requirements
·1–3 years in a technical support role with growing responsibility.
·Previous field experience is a major plus.
Technical Skills
·Proficiency with Linux, Google Workspace, and ideally Salesforce.
·Strong background in networking and system integration.
·Familiarity with surveillance system installation and operation.
Soft Skills
·High attention to detail
·Strong communication with both technical and nontechnical stakeholders
·Ability to work in a fastpaced, troubleshootingheavy environment
·Customerfocused mindset
Main Responsibilities
·Technical Field Support: Primary POC for field technicians; troubleshoot complex issues during installation
·Quality Assurance: Execute technician checkout processes; validate integration against Scope of Work
·Stakeholder Management: Maintain strong relationships with customers & installation partners; provide performance feedback
·Documentation: Update internal systems with installation status & technical resolutions
·Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
MustHave Qualifications
·Experience: 1–3 years in a technical support role with progressive responsibility
·Field experience is a major plus
Technical Skills:
·Proficient in Linux
·Strong networking background & system integration
·Familiarity with surveillance system installation & operation
·Google Workspace
·Salesforce (ideal)
Soft Skills:
·High attention to detail
·Excellent communication
·Ability to work independently in a fastpaced environment
Software Proficiency
·Linux technologies
·Google Workspace
·Salesforce
Work Environment & Requirements
·Requires personal remote workspace
·Must have reliable internet and ability to take inbound calls
NicetoHave Skills
·Experience in SaaS environments
·Familiarity with networking infrastructure & diagnostic tools
·OSI framework mindset
Industry Experience
·Nice to have, but not required if skills align
R
Revive Business Solutions