Cloud Computing, Communication Skills, Computer Networks, Customer Support/Service, Detail Oriented, Distribution Channel, Follow Through, IP Addressing, Identify Issues, Information Technology & Information Systems, Internet of Things, Interpersonal Skills, Microsoft Office, NetSuite, Network Performance/Analysis, Network Routers, Network Software, Network Systems, OEM (Original Equipment Manufacturer), Problem Solving Skills, Product Support, RMON, Radio Frequency, Resolve Customer Issues, Root Cause Analysis, Service Delivery, System Integration (SI), Technical Support, Telephone Skills, Track Customer Issues, Typing, Value-Added Resellers (VAR), Wireless Communications, Wireless Hardware, Wireless Software
Kickstart or grow your career in IT and IoT with hands-on experience in networking, wireless sensors, and cloud-based technology.
At Monnit, you'll do more than answer support calls-you'll troubleshoot real technical issues, work with IoT devices, and help customers keep critical systems running. If you enjoy problem-solving, learning new technology, and making an impact, this is the role for you.
- Work with IoT, networking, and software systems
- Growth opportunities in a fast-growing tech company
- Full benefits + supportive team environment
Job Description
Launch your IT career in a hands-on, real-world environment.
Monnit, a global leader in IoT remote monitoring solutions, is seeking a Technical Support Specialist (IT / IoT) who enjoys troubleshooting, working with networking technology, and helping customers solve real problems.
In this role, you'll go beyond basic support-you'll work with wireless sensors, networking systems, and cloud-based software, helping customers diagnose issues and keep their operations running smoothly. If you're naturally curious, enjoy problem-solving, and want to grow your technical skills in IT and IoT, this is a great opportunity to build your career.
About Monnit
Monnit is a global leader in the Internet of Things (IoT) industry, delivering innovative remote monitoring solutions used around the world. Our success is driven by our people, and we're committed to building a team of motivated, capable individuals who want to grow with us.
We offer a supportive team environment, strong benefits (health, 401(k), life insurance, and more), and real opportunities for advancement as our company continues to expand.
What You'll Do
- Serve as a frontline resource for customers, partners, and distributors (OEM, VAR, SI)
- Troubleshoot and resolve issues related to wireless hardware, software, and network performance
- Handle both routine and complex technical inquiries via phone and email
- Identify root causes and provide clear, effective solutions
- Guide customers through software features and system functionality
- Document issues and trends to support continuous product improvement
- Escalate more complex issues when needed and follow through to resolution
- Maintain accurate customer records and support logs
Skills / Qualifications
- Strong communication and interpersonal skills
- Solid working knowledge of computers, networking, routers, and cellular systems
- Understanding of networking basics and IP addressing
- Ability to learn technical products quickly and explain them clearly
- Experience with MS Office (NetSuite is a plus)
- Typing speed of at least 30 WPM
- Strong attention to detail, reliability, and professionalism
- A customer-first mindset with a focus on delivering great service
- Basic understanding of radio frequency concepts (preferred, not required)
The Next Steps
If this sounds like the right opportunity for you, we'd love to hear from you.
Job Posted by ApplicantPro