Job Description
Role
Technical Support Specialist L4
Location
Gulfport, MS
Duration
36+ months (Possible extension or Conversion)
Shift
Monday –Friday (Onsite)
Pay Range
$25 - $30/hr W2 (All inclusive)
Job Description:
Knowledge, Skills, and Abilities
Behavioral Attributes
Job Description:
Knowledge, Skills, and Abilities
- Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
- Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.
- Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills.
- Knowledge of existing and emerging information technologies.
- Ability to coordinate work across TO functions and share best practices within Southern Company for consistent TO operations.
- Understanding the business of partners and their local technical environment.
- Ability to manage small, local projects applying technology to business problems.
- Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.
- Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
- Working knowledge of electric utility industry is a plus.
Behavioral Attributes
- Behavior consistent with Southern’s values: Safety First, Trust, Superior Performance, and Total Commitment.
- Must be proactive, motivated, and self-directed.
- Proficient organizational skills and strong customer service orientation.
- Ability to manage multiple projects and tasks simultaneously.
- Must be able to build relationships with business partners and work effectively in a dispersed team environment.
- Provide specialized technical support as requested or needed.
- Seek opportunities to learn and transfer knowledge to others.
- Ability to prioritize work and complete assignments with some direction.
- Follows safe work practices.
- Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F.
- Provide onsite technology support for the existing Control Centers.
- Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
- Manage implementation of OS and system patches/updates to minimize impact on operations.
- Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
- Work with the business and other TO departments for incident and problem resolution.
- Identify opportunities to educate business partners on leveraging the use of technology more effectively.
- Build relationships with key business partners and act as a liaison between the business and TO.
- Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
- Provide technical support and consulting for employees at all levels, including executives.
- Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.
Numbers & Facts
| Location | Gulfport, MS |
| Industry | Staffing/Employment Agencies |
| Salary | $30.85 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Automationunmatched
- Best Practicesunmatched
- Business Operationsunmatched
- Cisco Network Systemsunmatched
- Communication Skillsunmatched
- Computer Systemsunmatched
- Consultingunmatched
- Customer Support/Serviceunmatched
- Electrical Utilityunmatched
- Emerging Technologyunmatched
- Establish Prioritiesunmatched
- Hardware Repairunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Lift/Move 40 Poundsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Organizational Skillsunmatched
- PC Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Safety/Work Safetyunmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Technical Consultingunmatched
- Technical Supportunmatched
- Technology Analysisunmatched
- Time Managementunmatched
- Wireless Radiounmatched
- Writing Skillsunmatched
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