Technical Support Specialist (level 3)

Job Title: Technical Support Specialist (level 3)
Location: Birmingham, Alabama, United States
Type: 3 year Contract
Compensation: $35.00
Contractor Work Model: Onsite – onsite
Hours: 40.0

Responsibilities

• Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff
• Monitor primary SCADA and ancillary systems for health and availability
• Coordinate repairs and problem resolution with EMS Department Personnel and other staff
• Notify key customers regarding system outages and events impacting critical systems
• Contribute to process improvements based on customer feedback
• Track and document support cases to completion, adhering to access policies
• Support Business Continuity and Disaster Recovery systems daily

• Formal education in Computer Science or related IT field or equivalent experience
• 5-10 years of relevant experience in a helpdesk or IT support role
• Experience managing inbound IT incidents via call center, email, or web form
• Ability to troubleshoot and resolve issues remotely
• Previous helpdesk experience preferred
• Associate or BS degree required

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #193-Precision Oakridge