Technical Support Specialist (Level II)

Essential Duties and Responsibilities:

- Provide technical support via emails, phone calls, and on-site visits when necessary.-Plan and visit customers to offer technical assistance.-Document product specifications and usage for field sales and customers.-Conduct test runs and trials based on field sales and customer requests.-Review blueprints, plans, and other documents to run trial tests and provide machining  suggestions.-Develop cost estimates or projected increases in production from proposed product  usage.-Recommend changes in equipment, processes, or materials to reduce costs or improve  operations.-Offer technical services related to product use, operation, and maintenance.-Conduct technical training sessions for clients and internal employees.-Provide weekly and monthly reports to supervisors and maintain reporting portals.-Communicate relevant distributor information to internal teams.-Assist in preparing technical manuals and publications.-Analyze technical support data and prepare periodic reports.-Support product and market trend research and monitor competitor activities.