Technical Support Specialist

Ceeva

Pittsburgh, PA

JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Billing, Calendar Management, Cisco Network Systems, Communication Skills, Computer Maintenance, Computer Networks, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Driver's License, Email Management/Administration, Hardware Administration, Health Insurance, IP (Internet Protocol), IP Addressing, Identify Issues, Information Technology & Information Systems, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Network Cable, Network System Hardware, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Technical Support, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
10 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance
  • Wellness resources

Technical Support Specialist

Duties & Responsibilities:
  • Provide technical support for customers - phone, remote and on-site
  • Troubleshoot & resolve systems related issues in real time to minimize operational down time
  • Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware
  • Train users in proper use of hardware & software
  • Configure, maintain, monitor, and back up of servers & appliances
  • Work with ticketing, time, and billing systems efficiently and accurately
  • Communicate with customers to solve problems and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
  • Ticketing and time and billing entries daily
  • Attend scheduling/staff meetings as necessary
  • Calendar Management - Ensure proper priority is given to projects & service requests
  • Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements:
  • Minimum 2-year Associates Degree in Computer/IT field
  • Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position
  • Must have experience with:
  • New user setup – usernames, passwords, hardware setup, email setup, profile setup
  • Active Directory administration
  • Microsoft 365 administration
  • Hardware troubleshooting and break/fix
  • Basic network fundamentals – DHCP, DNS, IP Addressing
  • Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure
  • Customer service oriented with great communication skills – verbal and written
  • Ability to work in a fast-paced deadline-oriented environment
  • A registered vehicle and a valid Driver's License
  • Ability to frequently bend/stoop, stand, reach, lift, and sit
  • Ability to lift up to 75 lbs
What we offer:
  • $45,000 - $55,000
  • 401k & Profit Sharing Plan
  • Health Insurance (Medical, Dental, Vision)
  • FSA/Section 125 Plan
  • Paid Vacation/PTO/Holidays
  • Quarterly Bonus program for technical staff
  • Flexible work from home – 1 day as agreed upon
  • Work/life balance focus
  • Company Outings
  • Opportunity for advancement
Benefit Conditions: Waiting period may apply, only full time employees are applicable


Job Type: Full-time


Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Supplemental pay types:
  • Bonus pay
  • Commission pay
Education:
  • Associate (Preferred)
Experience:
  • Service desk: 2 years (Required)
  • Windows: 2 years (Preferred)
Work Location: One location

Flexible work from home options available.

About the Company

C

Ceeva