Provide technical support for customers - phone, remote and on-site
Troubleshoot & resolve systems related issues in real time to minimize operational down time
Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware
Train users in proper use of hardware & software
Configure, maintain, monitor, and back up of servers & appliances
Work with ticketing, time, and billing systems efficiently and accurately
Communicate with customers to solve problems and provide best practice analysis
Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
Ticketing and time and billing entries daily
Attend scheduling/staff meetings as necessary
Calendar Management - Ensure proper priority is given to projects & service requests
Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements:
Minimum 2-year Associates Degree in Computer/IT field
Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position
Must have experience with:
New user setup – usernames, passwords, hardware setup, email setup, profile setup
Active Directory administration
Microsoft 365 administration
Hardware troubleshooting and break/fix
Basic network fundamentals – DHCP, DNS, IP Addressing
Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure
Customer service oriented with great communication skills – verbal and written
Ability to work in a fast-paced deadline-oriented environment
A registered vehicle and a valid Driver's License
Ability to frequently bend/stoop, stand, reach, lift, and sit
Ability to lift up to 75 lbs
What we offer:
$45,000 - $55,000
401k & Profit Sharing Plan
Health Insurance (Medical, Dental, Vision)
FSA/Section 125 Plan
Paid Vacation/PTO/Holidays
Quarterly Bonus program for technical staff
Flexible work from home – 1 day as agreed upon
Work/life balance focus
Company Outings
Opportunity for advancement
Benefit Conditions: Waiting period may apply, only full time employees are applicable
Job Type: Full-time
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Commission pay
Education:
Associate (Preferred)
Experience:
Service desk: 2 years (Required)
Windows: 2 years (Preferred)
Work Location: On-site with 1-day a week remote flexible