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Technical Support Specialist

Client Solution Architects LLC

VA

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JOB DETAILS
SKILLS
Access Control, Aerospace and Defense, Best Practices, CCNA - Cisco Certified Network Associate, Cloud Computing, Command Line, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Network Defense (CND), Computer Networks, Computer Security, Computer Services, Computer Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Analysis, Database Administration, Documentation Standards, Help Desk, IAT - Information Assurance Technical, Identity Data Management, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Infrastructure as a Service (IaaS), International Law, Internet Security, Network Monitoring, Network Protocols, Operating Systems, Operational Support, PCI, Performance Analysis, Peripheral Hardware, Platform as a Service (PaaS), Public Key Infrastructure (PKI), Regulations, Remote Access, Risk Management, SSCP - Systems Security Certified Practitioner, Sales Management, Secret Clearance, Security Protocols, Service Delivery, Software as a Service (SaaS), Standard Operating Procedures (SOP), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Support, Training Program, Trend Analysis, Trouble Tickets, United States Department of Defense (DoD)
LOCATION
VA
POSTED
30+ days ago

Apply for Job Type: Full-time

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Dahlgren, VA.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sectors most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools, and proven processes to advance federal missions. This position is contingent on contract award.

How You Will Make an Impact

As a Technical Support Specialist, you will make a significant impact in the following areas:

  • Technical Proficiency • Computer networking concepts, protocols, and security methodologies • System performance and availability monitoring • Network access, identity, and access management (e.g., Public Key Infrastructure) • Remote access technologies • Systems administration concepts • Common network tools (e.g., ping, traceroute, nslookup) • Electronic device functionality (computers, network components, peripherals) • Operating System command line execution (e.g., ipconfig, netstat) • Cloud computing service and deployment models (SaaS, IaaS, PaaS) • Network protocols (TCP/IP, DHCP, DNS)

  • Security Awareness • Cybersecurity principles, threats, and vulnerabilities • National and international cybersecurity laws, regulations, and ethics • Organizational IT user security policies (e.g., account management, access control) • Data security standards (PII, PCI, PHI) • Information classification, compromise procedures, and incident management processes

  • Support and Service Delivery • Risk management processes (assessment and mitigation) • Incident data analysis and trend identification • Service desk best practices • Customer service and communication skills • Technical training development and delivery • Incident tracking and solution database management • Trouble ticketing system utilization (incident, problem, event documentation) • Standard Operating Procedure (SOP) development and maintenance

Requirements

To join our award-winning team, you will need to have:

  • A clearance: Must possess and maintain an active Secret Clearance
  • Two (2) years of related experience in industry, federal, or DoD Information Technology (IT)/Help Desk support
  • IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
  • IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

About the Company

C

Client Solution Architects LLC

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