We are seeking an accomplished Technical Support Specialist near Rochester NH to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting is preferred. Primarily an office-based role.
Working from Gonic, NH, you'll support a wide range of equipment and systems, collaborating
closely with Service, Engineering, Parts, and Field Service teams.
Whether you're interpreting technical drawings, assisting a technician in the
field, or coordinating service activities, your technical expertise and
customer focus will directly impact customer satisfaction.
Compensation:
$30.00 - $39.00/hour
Comprehensive benefits including medical, dental, vision
Paid Time Off, Sick Time and Vacation
Matching 401(k) etc.
Schedule:
Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.
On-call rotational basis
Requirements:
2+ Years' experience in a technical service role.
Customer facing experience, with a customer first attitude.
Professionalism and documentation.
Technical reading and interpretation.
Previous experience with heavy equipment or capital equipment is a major asset.
Numbers & Facts
Location
Rochester, New Hampshire
Website
www.mastertech.work
Skills
Capital Equipmentunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Documentationunmatched
Electricityunmatched
Heavy Equipment/Vehiclesunmatched
Identify Issuesunmatched
On Callunmatched
On Site Supportunmatched
Printingunmatched
Technical Drawingunmatched
Technical Supportunmatched
Technical Writingunmatched
Work From Homeunmatched
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