Technical Support Specialist

Technical Support Specialist Duties and Responsibilities

• Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures.
• Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers.
• Deliver excellent customer service and maintain professional client relationships.
• Manage the installation of equipment and the implementation of our services.
• Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc.
• Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics.
• This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends)

Requirements:

• Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred.
• Familiarity with Windows and Linux-based operating systems.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills. Must love looking at data.
• Ability to work well in teams.
• Capacity to multitask and prioritize responsibilities based on business impact and level of urgency.
• Strong work ethic and attention to detail.
• Experience with programming languages such as Python is a plus but is not required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekends as needed