Technical Support Specialist

Job Description Insight Global is seeking a Technical Support Specialist to join one of our clients in the Seattle area. This is a contract-to-permanent opportunity, starting as a 2-month contract with strong potential to convert to a full-time role based on performance and business needs. The position follows a hybrid schedule, requiring onsite presence three days per week. This role is ideal for someone with 2-4 years of IT or technical support experience who enjoys working in a fast-paced environment and supporting end users across both Windows and Mac environments. Responsibilities Provide day-to-day technical support to internal users, both onsite and remotely Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive Support general Microsoft products and Windows-based environments Assist with MacOS and Apple device support, including hardware, OS, and basic application troubleshooting Respond to tickets and user requests in a timely and customer-focused manner Escalate complex issues as needed while maintaining clear documentation Assist with workstation setup, deployments, and basic IT administration tasks We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-4 years of professional experience in a technical or IT support role Hands-on experience supporting Microsoft 365 and Microsoft environments Experience supporting MacOS / Apple devices Strong troubleshooting and problem-solving skills Excellent communication skills and customer-service mindset Ability to work onsite in a hybrid environment (3 days per week) Experience in a corporate or enterprise IT environment Familiarity with ticketing systems and IT documentation best practices Prior contract-to-hire or fast-paced support environment experience