Technical Support Specialist - Utilities

BADGER METER INC

MILWAUKEE, WI

Apply

JOB DETAILS

SKILLS

Certified Financial Planner (CFP), Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Equal Employment Opportunity (EEO), Establish Priorities, Identify Issues, Information Technology & Information Systems, Insurance, Internet of Things, Multitasking, On Call, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Technical Support, Technical Writing

LOCATION

MILWAUKEE, WI

POSTED

1 day ago

JOB REQUIREMENTS: As a Technical Product Specialist I at Badger Meter,
you'll serve as a key point of contact for customers across North
Americahelping them troubleshoot issues, restore service, and get the
most out of our smart water solutions. This is a high-impact,
customer-facing technical support role where you'll combine
problem-solving skills with clear communication to guide customers
through real-world product challenges. You'll play a critical role in
maintaining customer confidenceespecially during time-sensitive or
high-pressure situations. If you thrive on solving problems, enjoy
helping customers, and can stay calm and focused in a fast-paced
environment, this role offers a strong foundation to build a career in
technical support, engineering, or product. What You'll Do Customer
Support & Troubleshooting Respond to customer inquiries via phone,
email, and other communication channels with professionalism and urgency
Diagnose and resolve product issues using structured troubleshooting
methods Clearly explain technical concepts to customers with varying
levels of technical knowledge Document interactions, troubleshooting
steps, and outcomes with accuracy and detail Customer Experience Build
trust with customers by actively listening, clarifying issues, and
confirming solutions Maintain a calm, confident presence when working
with frustrated or impacted customers Use de-escalation techniques to
manage challenging conversations Collaboration & Escalation Partner with
cross-functional teams (Engineering, Product, Customer Care) to resolve
complex issues Escalate issues outside your scope while maintaining
ownership of the customer experience Support internal teams, including
Customer Service, with product and configuration questions Operations &
Workload Management Manage multiple customer interactions in a
high-volume support environment Prioritize competing requests and adapt
quickly during peak periods or service disruptions Participate in
rotational on-call or after-hours support as needed What It Takes to
Succeed Must-Have Qualifications Strong communication skills (verbal and
written) with the ability to explain technical concepts clearly Ability
to stay composed and effective in fast-paced or high-pressure situations
Demonstrated problem-solving skills and ability to follow structured
troubleshooting processes Strong attention to detail and documentation
accuracy Ability to manage multiple tasks and customer interactions
simultaneously Preferred Qualifications Bachelor's degree or equivalent
experience in Information Technology, Engineering, or related field 02
years of experience in technical support, customer support, or a similar
role Exposure to hardware, software, or connected/IoT products
Familiarity with CRM or ticketing tools Work Environment & Schedule
Office-based role located in the Milwaukee area High-volume customer
support environment requiring frequent phone and computer use Ability to
sit for extended periods and work in a team-oriented setting
Participation in a rotating on-call schedule to support customer needs
Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus
Eligible for Annual Pay Increases Comprehensive Health, Vision, and
Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to
Save for Retirement: Badger Meter contributes 25 cents for every dollar
you contribute to the plan, up to 7% of your eligible compensation. In
addition to the match, the company will also contribute 5% of your
eligible compensation to your Defined Contribution account on an annual
basis. Additional access to a certified financial planner to help ensure
your money is working for you, at no cost! Employer Paid benefits
including: Employee Assistance Program (EAP), Basic Group Life
Insurance, Short Term Disability, and more Educational Assistance
Tuition Reimbursement up to $5,250 Voluntary benefits including:
Additional Life Insurance, Long Term Disability, Accident and Critical
Illness coverage Health Savings Account (HSA) & Flexible Spending
Account (FSA) options An Equal Opportunity/Affirmative Action Employer.
This company considers candidates regardless of race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
veteran status. Applicants can learn more about their rights regarding
equal opportunity in employment by viewing the federal "EEO is the
Law" poster and the "EEO is the Law" poster supplement at
http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger
Meter complies with all aspects of the Americans with Disabilities Act
(ADA), as amended by the ADA Amendments Act, and all applicable state or
local disability laws. This means that we will reasonably accommodate
qualified employees with a disability if accommodation would allow them
to perform the essential functions of their job, unless doing so would
create an undue hardship. * APPLICATION INSTRUCTIONS: Other:
https://talentwire.org/1r90I1

About the Company

BADGER METER INC

Resume Resources

Free Resume Templates Free Resume Builder