Access Control, Communication Skills, Customer Support/Service, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Operating Systems, Performance Analysis, Public Key Infrastructure (PKI), Sales Management, Secret Clearance, Security Clearance, Software Administration, Standard Operating Procedures (SOP), System Operations, Technical Support, Technical Training, Technical Writing
The Technical Support Specialist provides Tier I–III help desk and IT support services to ensure reliable operation of Navy IT systems and end-user environments.
KEY RESPONSIBILITIES
Provide help desk and technical support for hardware, software, and network issues
Troubleshoot and resolve incidents using ticketing systems
Support system performance monitoring and availability
Assist with account management, access control, and PKI
Provide technical training and user support
Maintain SOPs and technical documentation
Support incident tracking, analysis, and reporting
REQUIRED QUALIFICATIONS
Minimum two (2) years of IT or Help Desk support experience
Knowledge of networking concepts and operating systems
Experience with ticketing systems and incident documentation
Familiarity with cybersecurity principles and data protection standards
Strong customer service and communication skills
Active Secret clearance
Security+ or equivalent certificationI
Information Protection Solutions LLC