Technical Support Tech - Technical Support Tech I

StratAcuity Staffing Partners Inc

IN

JOB DETAILS
SALARY
$18–$23.50 Per Hour
SKILLS
Administrative Skills, Career Counseling, Customer Support/Service, Detail Oriented, Documentation, Genetics, Identify Issues, Information Technology & Information Systems, Legal, Mentoring, Network Operations Center, Operational Improvement, Operational Strategy, Problem Solving Skills, Process Improvement, Scripting (Scripting Languages), Systems Administration/Management, Technical Support
LOCATION
IN
POSTED
30+ days ago

Job#: 3037867

Job Description:

Technical Support Tech - Technical Support Tech I

Location: New Carlisle, Indiana (Onsite)

COMPENSATION: $18 - $23.50 HOURLY

Role Overview

As a Data Center Technician supporting Power Ups, you will serve as a primary resolver for your support team. You will use your knowledge of all supported power-up equipment to troubleshoot and resolve complex hardware infrastructure issues. This role requires the ability to perform remote administration tasks within a virtual team and automate processes to improve operational efficiency.

Key Responsibilities

  • Troubleshoot and resolve complex hardware infrastructure issues independently.
  • Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills.
  • Create and maintain thorough documentation on power-up technologies.
  • Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues.
  • Work autonomously to resolve most support issues and execute small projects.
  • Partner with management to plan and deliver larger local initiatives.
  • Maintain meticulous attention to detail across all aspects of power-up operations.

Required Qualifications

Experience: Experience as a problem-solver who can innovate and make independent decisions.

Technical Skills: Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

New Carlisle, IN, US

Job Type:

Date Posted:

June 9, 2026

Pay Range:

$18 - $23 per hour

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About the Company

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StratAcuity Staffing Partners Inc